{"id":22179,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T14:03:51","guid":{"rendered":"https:\/\/undsgn.com\/uncode\/?page_id=22179"},"modified":"2019-12-10T22:37:15","modified_gmt":"2019-12-11T03:37:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/sptechnology.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row type=”boxed” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ style=”inherited” css=”.vc_custom_1576035423911{margin-top: 5% !important;}”][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ shift_x=”0″ shift_y=”0″ zoom_width=”0″ zoom_height=”0″][vc_accordion][vc_accordion_tab title=”ARE YOU THE ONLY SMIIRL COUNTERS DISTRIBUTOR IN CANADA?” tab_id=”a20eb409-5336-5″][vc_column_text]We are the only official distributor\/dealer of Smiirl counters in Canada. All requests made to Smiirl are automatically redirected to us.<\/p>\n

If you find other sellers in Canada, their counters have been purchased from S&P Technology.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”WHY ORDER WITH S&P TECHNOLOGY RATHER THAN WITH SMIIRL?” tab_id=”77043f61-a639-8″][vc_column_text]Smiirl relies on S&P Technology to distribute its counters in Canada.<\/p>\n

We therefore offer the same prices as the Smiirl website but in Canadian dollars ($ CAD).<\/p>\n

You will also get the same 2-year warranty for the counters. If you ever have a problem you will have local support at your disposal and if the problem cannot be resolved, you will receive a new counter as soon as possible. No need to pay $ 50 + to return your counter to France.<\/p>\n

Finally, you will avoid the duty and custom fees associated with buying a counter in France.<\/p>\n

S&P Technology is a Montreal-based company \u2013 what more could you ask for :)[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I AM A MARKETING AGENCY AND I WOULD LIKE TO RESELL COUNTERS TO MY CLIENTS” tab_id=”92c967e3-ef14-9″][vc_column_text]We offer special prices for agencies wishing to buy large quantities of counters with the goal of reselling them to their clients.<\/p>\n

Please send your questions to info@sptechnology.ca[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I NEED A LARGE QUANTITY OF COUNTERS BECAUSE I OWN\/MANAGE MULTILPLE ESTABLISHMENTS. DO YOU OFFER BULK REBATES?” tab_id=”1504480800428-4-10″][vc_column_text]As mentioned in the previous answer above, we offer special (bulk) pricing based on the quantity of counters ordered.<\/p>\n

Please send your questions to info@sptechnology.ca[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row type=”boxed” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ style=”inherited”][vc_column column_width_percent=”100″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ shift_x=”0″ shift_y=”0″ zoom_width=”0″ zoom_height=”0″][vc_accordion][vc_accordion_tab title=”Do I need an internet connection?” tab_id=”1f8a4804-72cd-7″][vc_column_text]Of course! Our counters are connected through a Wi-Fi or Ethernet connexion to your own internet network, in order to be able to fetch the information needed in real time.<\/p>\n

Our counters can also be connected through a hot spot connexion with shared connexion via your smartphones, this is very useful if you\u2019re used to travelling or attending to events or exhibitions.<\/p>\n

For high security networks, for instance it can be the case for companies\u2019 networks, an additional maneuver will be required to do, but will roughly take a couple of minutes to your network administrator. (if you\u2019re the latter, you\u2019ll just need to \u201cwhite-list\u201d the MAC address of the item, easy peasy lemon squeezy !)[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do I require the use of a computer in order for my counter to work work work work work ?” tab_id=”3b6f3a28-920c-3″][vc_column_text]You\u2019ll just need a computer, a smartphone or even a tablet during the set up of your counter, maneuver that will take you less than 5 minutes. It will then work independently ![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Are the counter easy to set up ?” tab_id=”2482e3cf-a9b5-7″][vc_column_text]<\/p>\n

Easy as ABC ! We\u2019ve been selling counter all over the world to a great variety of clients for 3 years now, and we\u2019re constantly working to improve the process in order to simplify it.<\/p>\n

And if you have any question, our support will take the time to help you step by step.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do I need a Facebook or an Instagram account ?” tab_id=”45d3f787-421b-7″][vc_column_text]<\/p>\n

The Facebook Smiirl Counter will display your number\u00a0of \u201cfans\u201d (or \u201clikes\u201d as some might say) of a Business page. Because of technical issues, the owner of the page needs to possess a Facebook account, and that\u2019s the reason why we\u2019re asking you to connect yourself via your Facebook account during the setting up steps.<\/p>\n

If you want to create a Business page for your company, our good pals from Facebook explain the process over there :\u00a0https:\/\/www.facebook.com\/business\/products\/pages\/<\/a><\/p>\n

The Instagram Counter will display your number of followers of a page. Because of technical issues, the owner of the page needs to possess an Instagram account, and that\u2019s the reason why we\u2019re asking you to connect yourself via your Instagram account during the setting up steps. If you want to create a page for your company, our good pals from Instagram explain the process over there\u00a0https:\/\/business.instagram.com\/<\/a><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to change the account linked to the counter once it\u2019s set up ?” tab_id=”1504478125406-4-1″][vc_column_text]Of course. Once set, you can change the linked account as many times as you want, whenever you feel like.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to connect several counters to the same Facebook page or the same Instagram account ?” tab_id=”1504480832611-5-10″][vc_column_text]No problem fella, some of our clients are franchises and all of their counters are connected to the same page (FB or Insta).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Are the counters really connected in real time ? What is the update frequency ?” tab_id=”1504480874423-6-7″][vc_column_text]Affirmative ! Our counters are capable of reacting in real time. After several tests, we\u2019ve found out that a one-second reaction was way too short, simply because the people liking the counter didn\u2019t even have the time to look up to see the counter in motion. The counters are, by default, set on a 3 seconds reaction frequency.<\/p>\n

For the biggest pages around, we let the client the choice to set this frequency himself. Some of our clients are using their counters in their office, and set the frequency to 30 minutes, allowing them to see an evolution without the counter shaking its flaps all the time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to fix your counters on walls or any surface for that matter ?” tab_id=”1504481065106-7-4″][vc_column_text]Yup yup. We\u2019ve thought of digging to little holes at the back of the object in order to fix it just like a beautiful painting. You can see that feature on the products pages.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I love your counters, but i\u2019d like to change the color of the logo\/flaps, is that possible ?” tab_id=”1504481093601-8-5″][vc_column_text]Well\u2026 nope.<\/p>\n

And for several reasons :<\/p>\n

First of all, we have a (technical) contract with our friends from Facebook (so Instagram as well) who ask us to comply with a very pointy agreement, especially regarding their visual identity : the blue thumb, the official blue color. Same goes for the Instagram logo and identity.<\/p>\n

On the other hand, we\u2019ve created these counters so that they can be recognized with a glance, so that your clients immediately understand what network they\u2019re connected to.<\/p>\n

Wouldn\u2019t make sense to replace these official logos with another one (even if we\u2019re certainly and without a doubt sure yours is outrageously beautiful), because it would result in screwing up the visual power and the efficiency of the item.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row height=”400px” unlock_row=”” row_height_percent=”90″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ desktop_visibility=”yes” medium_visibility=”yes” shift_y=”0″ z_index=”0″ css=”.vc_custom_1576035433958{background-image: url(https:\/\/sptechnology.ca\/wp-content\/uploads\/2019\/12\/Green-footer_500px.png?id=66879) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”footer-bar” el_id=”footer-bar”][vc_column column_width_percent=”100″ align_horizontal=”align_center” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″][vc_row_inner content_placement=”top” type=”boxed” css=”.vc_custom_1575781174141{margin-top: 12% !important;margin-bottom: -20% !important;padding-right: 3% !important;padding-left: 10% !important;}”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”66874″ img_size=”full” css=”.vc_custom_1575777340639{margin-top: -5% !important;}”][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_column_text]<\/p>\n

100% secure payments<\/span><\/strong><\/p>\n

\"\"<\/a> \"\"<\/a> \"\"\u00a0 \"\" <\/a>\"\"<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_column_text]Follow us<\/span><\/strong>[\/vc_column_text]\n\t